Opening Day Banner

Policies


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Address/Telephone/Internet
Brooklyn Cyclones 1904 Surf Ave Brooklyn, NY 11224 Front Office/Ticket Plans/Group Sales: 718-37-BKLYN Individual Game Tickets: 718-507-TIXX Website: www.brooklyncyclones.com

Alcohol Management
Policy New York State law requires that you must be at least 21 years of age to purchase or consume alcoholic beverages. Upon request, each customer must present valid ID at the time of purchase. We reserve the right to refuse any sale. There is a two beer maximum per ID. Please drink responsibly, and NEVER drink and drive. We have established the following ground rules for alcohol sales to ensure that the enjoyable ballpark experience is not spoiled by the behavior of inappropriate individuals:
    1. It is illegal to consume alcoholic beverages on the sidewalks or in the parking lots;
        anyone doing so will be subject to arrest.  
    2. Alcoholic beverages and controlled or illegal substances may not be brought into the
        stadium.
    3. Drunk or disorderly fans will be denied admittance to the stadium.
    4. Intoxicated or under-aged fans will not be permitted to purchase or consume alcoholic
        beverages at the ballpark.
    5. Drunk or disorderly fans inside the stadium will be ejected and may be subject to arrest.
    6. Fans using foul or abusive language will be subject to ejection.
    7. Fans interfering with play in any manner, including the throwing of objects onto the field or
        entering the field, will be subject to arrest.

Animals
Fans are not permitted to bring animals into the stadium, with the exception of guide or service dogs for disabled fans.

Aramark
Aramark operates the food, beverage, and merchandise concessions at MCU Park. Aramark can be reached at (718) 266-7741.

Autographs
Getting autographs is part of the fun in the minor leagues, and the Cyclones' players and coaches are usually available before and after the games. Please be respectful when asking for autographs. As game time approaches, they do have to prepare for the game, and we ask all fans to return to their seats 15 minutes prior to the start of the game. According to New York-Penn League rules, players are not allowed to sign any autographs once the game has started.

Automated Teller Machines (ATM)
There are two ATM machine at the stadium, located on the main concourse behind Section 2 - just adjacent to the elevator doors - and section 14.

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Baby Diaper Changing Stations
Infant diaper changing tables are available in two designated "family" bathrooms on the main councourse level.

Banners
Cheerleading signs and banners are permitted at the ballpark. However, they may not be hung in fair territory and they may not block the view of any fan. In addition, signs and banners may be carried through the stands between innings only. Fans are not permitted to post or carry their banners on levels or in areas other than where their ticket admits them. The Cyclones reserve the right to remove banners containing inappropriate or commercial messages.

Baseball Camp
The Cyclones hold a Baseball Camp for kids each summer, with players and coaches conducting exercises and drills. For more information, call 718-449-8497.

Bat Boy/Girl
At present, all bat persons positions are filled.

Batting Practice
Fans are welcome to arrive at the stadium early to watch players take batting practice. The gates open 90 minutes before first pitch.

Birthday Messages
Fan birthday and anniversary announcements are displayed on the ballpark scoreboard during designated innings of each game. Requests are accepted on the day of the game at the Information Booth on the Concourse level, between sections 7 and 9.  The Cyclones will not approve messages that are commercial in nature, or that contain inappropriate language or nicknames, and cannot guarantee that all requests will be honored.

Birthday Parties
Your child can celebrate their special day with a cyclones birthday party at the ballpark! When you bring 10 or more children to the ballpark, each child will receive a hot dog and soda, an ice cream, and best of all, the birthday boy or girl will have "Happy Birthday" sung to them by the entire ballpark, while they stand on the field in between innings! It will be a birthday they'll never forget! For more information or to check availability, contact the Group Sales department at 718-449-8497.


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Camera/Video Equipment
Small film or digital still cameras are permitted inside the stadium. However, fans taking pictures will not be permitted to interfere with other fans' enjoyment of the game.

Catering
Aramark can accommodate parties ranging from 30 to 150, on game days in Short Hops & Wine Drives, the Luxury Suites, The Backyard and on the Brooklyn Rooftop. The Aramark catering office will partner with you to coordinate every aspect of your event, from decorations to menu selections, from entertainment needs to itinerary planning. For more information, please contact: Aramark Sales Office  (718) 266-7741

Cell Phones
The use of cell phones is permitted at the stadium, provided such use does not interfere with other guests' enjoyment of the ball game. Please be courteous and refrain from making loud or lengthy calls in the seating areas.

Community Outreach
The Brooklyn Cyclones are committed to an involvement in the local community. The team strives to create programs that will enrich the local area, and encourage participation from neighbors - both residents and businesses. The Cyclones also make efforts to contribute to existing community events, adding a unique style, while establishing and maintaining strong community relationships. While Brooklyn may be a part of New York City, the local neighborhoods of the borough have personalities all their own. Each has distinct values and programs, and a special neighborhood pride, which allows the Cyclones to bring a common theme to a wide spectrum of people. Requests for donations, auction items or complimentary tickets for charitable causes must be directed to the Cyclones Community Relations Department. Requests should be sent by mail to Brooklyn Cyclones, Community Relations Department,  1904 Surf Avenue, Brooklyn, NY 11224. All requests must be submitted on letterhead at least six weeks prior to the event. The letter must include a contact person's name, phone number and a deadline for response.

Concessions
Great food and drink is available throughout the stadium. Concession stands open at the same time as the gates on game days, and vendors circulate through the stands before and during the game. Specialty kiosk stands serve unique foods and beverages, from kosher foods, to tropical drinks, to gourmet pretzels, and more. No outside food or beverages are allowed inside the ballpark.

Conduct
Cyclones management reserves the right to revoke tickets and refund the money of any person using obscene or abusive language, exhibiting inappropriate behavior, or appearing intoxicated. Fans who enter the playing field are subject to ejection and possible arrest.

Credit Cards
MasterCard, Visa, American Express, and Discover are accepted at the Stadium Ticket Office, the Team Store, and the online store. 

Cyclones Cash
If you'd like to give your favorite Cyclones fan the chance to choose their own ideal gift, give them Cyclones Cash. It's like a gift certificate to a baseball game, and can be used throughout the ballpark, at concession stands, in the Team Store, and at the Ticket Office. For more information, call 718-449-8497

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Diamond Dreams
The Cyclones' Diamond Dreams program turns the ballpark into an interactive classroom, with baseball setting the stage for each lesson. School children from across New York City come to the ballpark to be exposed to lessons that are enhanced by the atmosphere of the game. Math lessons use baseball statistics, geography lessons use a map of the NewYork-Penn League, and history lessons center on some legendary Brooklyn figures, like Jackie Robinson and Gil Hodges. After an introduction and tour of the Brooklyn Baseball gallery, the visitors' locker room is set up as a classroom, with each child sitting at a player's locker for the day's session. The program also includes a full tour of the ballpark and a trip into the dugouts. For more information, kids, parents, and teachers can call 718-449-8497.

Directions
The Stadium is located in Coney Island, at 1904 Surf Avenue (at the corner of W.17th Street). The ballpark is approx. two-three blocks away from Coney Island landmarks like Nathan's and Gargiulo's restaurants, the Cyclone roller coaster, and the Wonder Wheel. MCU Park is accessible by car, subway, and bus. For more information, check out the "directions" tab on www.brooklyncyclones.com or call 718.449.8497.

Donations
Requests for donations, auction items or complimentary tickets for charitable causes must be directed to the Cyclones Community Relations Department. Requests should be submitted by CLICKING HERE. All requests must be submitted at least six weeks prior to the event.

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Elevators
There are two elevators at the ballpark, stopping at the Main Lobby, the Concourse Level, and the two upper suite levels. The fourth level also contains the Brooklyn Rooftop and the Press Box.

Employment Opportunities
If you are interested in employment opportunities with the Brooklyn Cyclones, please email your resume to jobs@brooklyncyclones.com, or mail it to Brooklyn Cyclones, 1904 Surf Avenue, Brooklyn, NY 11224.

Exchanges
In the event a legal game (4 and ½ innings) is not played due to weather, the rain check portion of your ticket can be exchanged at the Cyclones Ticket Office for a ticket of equal or lesser value, for any remaining regular season home game that season, subject to availability.  Exchanges are valid for up to one calendar year and are ONLY valid for games not played due to rain.  No refunds will be offered in any event.

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Fan Services Center
The Fan Services Information Booth is located on the Concourse Level of the stadium, between sections 7 and 9. At the Fan Services Center, fans can claim giveaways with vouchers, sign up for contests and games, claim prizes, ask questions, give comments, and more. Stop by the Fan Services Center on any game day.

Fan Mail Letters
Fan mail to players can be sent to "Players Name", Brooklyn Cyclones, 1904 Surf Avenue, Brooklyn, NY 11224. We recommend that you not send any originals or extremely valuable materials for autographing, as we cannot guarantee their return.

Field Dimensions
Left Field Line: 315 feet
Right Field Line: 325 feet
Center Field: 412 feet
Cyclones Dugout: First base line
Visitors Dugout: Third Base line

Field of Dreams
Every little leaguer dreams of running onto a professional field one day, and now they can! The Cyclones invite your youth baseball, softball, and little league teams, in uniform, onto the field to stand side-by-side with the pros for the National Anthem.  With a minimum of 20 people, there is no additional charge to participate in the Field of Dreams program. Ticket pricing is subject to Cyclones group rates. For more information, call 718-449-8497.

First Aid
Emergency Medical Technicians from Midwood Ambulance are stationed throughout the ballpark. Please report to ushers, security, front office staff, or the Fan Services Center on the Concourse Level, behind home plate, with any emergency needs.

Food
In compliance with New York-Penn League rules, fans are not allowed to bring any coolers, containers, outside food, or beverages into the ballpark.

Foul Balls
Fans are welcome to keep any foul ball hit into the seats. At no time should a foul ball or home run ball be thrown back on the field. Violators are subject to ejection and possible arrest. Any guest interfering with a ball in play will be subject to ejection from the ballpark. Fans should always remain alert to the danger of thrown or batted balls.

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Game Times
The Cyclones regular game times are: Monday-Thursday: 7:00 pm, Friday: 6:40 pm, Saturday: 6:00 pm Sunday: 4:00 pm All exceptions will be listed on the Game Schedule at www.brooklyncyclones.com. Game times are subject to change.

Gates Open
The Gates open one and a half hours before game time. Fans are invited to come early to watch batting practice and infield, or claim a giveaway item for that night, if applicable. Opening times may vary for doubleheaders.

Group Sales
Groups of 15 or more are eligible for discounts, benefits, and prizes. Group purchases can be made in advance of individual ticket sales, and must be conducted through the Group Sales Department of the Ticket Office. To inquire about availability, or to book a group night at the ballpark, please call 718-449-8497.

Group Welcomes
Welcomes on our matrix scoreboard are available to groups of 15 or more when tickets are purchased through our Group Sales office. Please call 718-449-8497 for group information.

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Handicapped Access

The Stadium is completely wheelchair accessible. Wheelchair patrons should enter through the Main Lobby, and then take either the tunnel to the Field Level, or the elevator to the Concourse Level, Luxury Suites, and Party Deck. To inquire about Wheelchair Seating, please call the Ticket Office at 718-449-8497.

Handicapped Parking
Handicapped parking is available at the ballpark. Upon entering the stadium, ask the attendant at the parking entrance to direct you to the handicapped parking spaces.

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Individual Tickets Individual Ticket sales refer to game tickets that are not part of a Season Ticket Plan, a Mini-Plan, or a Group purchase. Cyclones Individual Tickets traditionally go on sale in later April.  They can be purchased at the ballpark, by phone (718)-507-TIXX, or at BrooklynCyclones.com

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Kosher Food
Kosher Foods, including hot dogs, pretzels, peanuts, water, and soda are available at the ballpark, at specialty kiosks on the Concourse Level.

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Lost Children
Lost children should be escorted to the nearest supervisor, usher, or uniformed security guard. Lost children can also report to, or be taken to the Fan Services Center to request a PA announcement.

Lost and Found
Any found items should be deposited at the Fan Services Center, on the main concourse, behind home plate. The Stadium lost and found is located in the Front Office, adjacent to the Main Lobby. On non-game days, the office is open from Monday to Friday from 9:00 a.m. to 5:0 p.m. To contact the lost and found, please call (718) 449-8497.

Lost or Stolen Tickets
Fans with lost or stolen ticket problems should call the Ticket Office at (718) 449-8497 in advance of the game(s), or go directly to the Ticket Office on the day of a game.

Luxury Suite

If you are looking for a unique and memorable way to entertain clients, associates, family or friends, then you are looking for a Luxury Suite at the ballpark. The suites provide the comforts of home, with all the sights and sounds that make a night at the ballpark an unforgettable experience. Each suite is equipped with a climate-controlled lounge, table, chairs, couch, refrigerator, countertop, cable television, and two rows of outdoor balcony seating (12 seats). To reserve a Suite, or get more information, call 718-449-8497. When you reserve a Luxury Suite for a Cyclones game, you'll get: * 18 tickets * Group recognition on the ballpark's video scoreboard * A variety of specialized menus from which to choose (food and beverages not included in rental fee) * Waiter service.


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Mascots
Sandy the Seagull and Pee Wee are the mascots of the Brooklyn Cyclones. The fun-loving Brooklyn birds can be seen throughout the ballpark, and the borough, creating fun and memories for fans of all ages.

Media Guide
The Cyclones Media Guide is prepared by the Media Relations Department for the use of working press, radio and television personnel. It is also available for sale in the Team Store.

Mini Plans
Mini Plans are designed for the fans who would like to designate a seat for a package of games, but cannot commit to all 38 home games with Season Tickets. Mini Plan packages range in quantities and cost.  To get Mini Plan information, or to order yours today, call 718-449-8497.

Minor League Affiliates
The Cyclones are a minor league affiliate of the New York Mets. Here is a listing of all the Mets' affiliates:

Las Vegas 51s (AAA)
Cashman Field
850 Las Vegas Boulevard North
Las Vegas, NV 89101
Phone: (702) 943 - 7200
www.LV51.com

Binghamton Rumble Ponies (AA)
NYSEG Stadium
Fayette and Henry Street
PO Box 598
Binghamton, NY, 13902
Phone: (607) 723-6387
Fax: (607) 723-7779

St. Lucie Mets (A)
First Date Field
525 NW Peacock Blvd.
St. Lucie, FL, 34986
Phone: (772) 871-2100
Fax: (772) 878-9802

Columbia Fireflies (A)
Spirit Communications Park
1640 Freed Street
Solumbia, SC 29201
Phone: (803) 726 - HITS
Fax: (803) 726 - 3126

Brooklyn Cyclones (A)
1904 Surf Avenue
Brooklyn, NY 11224
Phone: (718) 449-8497
Fax: (718) 449-6368

Kingsport Mets (R)
Hunter Wright Stadium
433 East Center Street
Kingsport, TN, 37660
Phone: (423) 378-3744

Dominican Summer League Mets
Estadio Quisqueya Santo Domingo
Dominican Republic
Phone: (809) 562-4098
Fax: (809) 562-4091


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National Anthem Singers
Persons interested in performing the national anthem at Cyclones home games should send a cover letter and "a cappella" demo tape to: Brooklyn Cyclones, National Anthem Audition, 1904 Surf Avenue, Brooklyn, NY 11224.

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Office Hours
The Cyclones business office is open from 9:00a.m. to 5:00 p.m. Monday through Friday. The Ticket Office opens at 10:00a.m., and closes at 5:00p.m. On game days, the Ticket Office remains open until one half hour after the end of the game.

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Parking
The parking lot at the stadium is operated by Marine Parking.  All vehicles entering the parking areas may be subject to search.

Party Deck
The Party Deck provides an ideal setting for a large group. Perched atop the ballpark, the Deck offers a breathtaking panoramic view of the entire borough - from the Manhattan skyline to the Atlantic Ocean - and a bird's eye view of the action on the field. Its open space and festive atmosphere evokes memories of a Brooklyn rooftop. In addition to standing room and picnic tables, the Party Deck also features two rows of fixed balcony seating (39 seats). To reserve the Deck, or get more information, call 718-449-8497. When you reserve the Party Deck for a Cyclones game, you'll get: * 75 tickets * Group recognition on the ballpark's video scoreboard * A variety of specialized menus from which to choose (food and beverages not included in rental fee) * Waiter service.


Pay Phones
Public telephones are located on the Concourse Level of the ballpark.

Picnic Area
Located beyond the right-centerfield wall, the picnic area is available for pre-game parties, to groups of 20 or more who have purchased tickets through our Group Sales Department. Food and beverages are not included in the fee for Group Tickets. For more information, or to inquire about availability, please call the Group sales department at 718-449-8497.

Promotional Items/Dates
The Cyclones give away special items at specially designated games. The items may be designated for a specific group (children 14 and under, adults 18 and over, etc.) and in a specific quantity (the first 2,500 fans, the first 5,000 fans, etc.). Gates open one and a half hours before game time, and giveaway items are distributed beginning at that time. To view this year's Promotional/Giveaway schedule, click on the 'Promotional Schedule" tab at www.brooklyncyclones.com. The schedule will be available in early April. Giveaway dates are subject to change without prior notice. Please note that a game ticket does not entitle the holder to a promotional item, and that no more than one item will be distributed to each qualified fan.

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Radio Broadcasts
All regular season games can be heard on Kingsborough Community College Radio (WKRB 90.9 FM).  All broadcasts can also be heard live though the Internet, via the team's webcast by clicking on the appropriate link.

Rain Out / Rain Check
To find out if a game has been rained out or postponed due to inclement weather, call 718-449-8497, or go to www.brooklyncyclones.com. In the event a legal game (4 and ½ innings) is not played due to weather, the rain check portion of your ticket can be exchanged at the Cyclones Ticket Office for a ticket of equal or lesser value, for any remaining regular season home game that season, subject to availability.

Retired Numbers Two Brooklyn legends have had their uniform numbers retired.  Gil Hodges' number 14 and Jackie Robinson's number 42 are honored on the top level of the ballpark, in front of the Press Box. The numbers will not be worn by any Cyclone, as a tribute to the memory of Hodges and Robinson.

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Scalping
Cyclones tickets may not be resold or offered for resale in a manner or at a price in violation of any Federal, State, or local law or regulation. Under New York law, the maximum premium price for a ticket is the established price, including applicable sales tax, plus five dollars. Under penalty of law, an unlicensed vendor within 1,500 feet of the stadium may not resell tickets.

Schedules
Pocket schedules will be available at the stadium Ticket Office or by writing to Brooklyn Cyclones, Pocket Schedule Request, 1904 Surf Avenue, Brooklyn NY 11224 You can also view the team's schedule under the Game Schedules tab at www.brooklyncyclones.com.

Season Tickets
With Season Tickets, you're guaranteed to see all the action at the ballpark, as a member of the Brooklyn baseball family. You can watch and meet some of the game's future stars from the same seat *your seat* at each and every game. Cyclones tickets are the hottest in town, but as a Season Ticket Holder, you'll never have to worry about being shut out. In addition to the entertainment that makes a Cyclones ticket the best sports & entertainment value in New York, you'll also get exclusive benefits, offers, and invitations throughout the season.  To order Season Tickets, call 718-449-8497.

Smoking Restrictions
Under New York City Law, smoking is prohibited in most areas of the ballpark including all seating areas. Smoking is permitted only in specifically designated public areas.

Souvenirs
Cyclones souvenirs are available at the ballpark, inside Cyclone City, at stands on the Concourse Level, and via the internet at the Online Store.

Sponsorships
For information on Brooklyn Cyclones Corporate Sponsorship opportunities - including signage, advertising, and promotional days - please call 718-449-8497, or go to the "Become a Sponsor" tab under "Sponsors" at www.brooklyncyclones.com.

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Team Store
The Cyclones team store is open Tuesday - Saturday from 10 AM - 4 PM starting in early May through the end of the season.  On game-days the team store remains open throughout the game for ticket holders only.  If you have a specific question, you can contact the team store manager at 718 - 266 - 2153. 

Tailgating

In accordance with NYC rules, tailgating is permitted in the MCU Park Parking under the following conditions:  a)  No open flames of any kind.  b) Only one parking space may be used.  c)  Consumption of alcohol is prohibited.  d)  Innapropriate or dangerous behavior is not allowed.  e)  guests shoul bag trash for pick up after the event.  

Television and Cable
Some Cyclones games are broadcast on BCAT and SNY, home of the New York Mets. Check local listings for time and channel. 

Ticket Sales
Ticket plans (Season Tickets, Mini-Plans) and Groups (20 or more) can be purchased by calling the Cyclones Ticket Office at 718-449-8497. Individual Game Tickets can be purchased at the ballpark, via telephone (718-507-TIXX), or via the website (www.brooklyncyclones.com). Day-of-game sales are also conducted. Approx 200 tickets are reserved for day-of-game sales. Other seats in the ballpark may be available, as well. All day-of-game sales are based on availability. The Cyclones Ticket Office is open Monday-Friday, from 9 am to 5 pm and Saturday from 11am-4pm (May-end of season). On game days, the Ticket Office stays open throughout the game, and until one half hour after the conclusion of the game.

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Umbrellas
Umbrellas of all shapes and sizes are permitted in the ballpark as long as they do not interfere with other fans' enjoyment of the game.

Ushers
Ushers are stationed throughout the ballpark to assist you and enforce ballpark rules and regulations. If someone is interfering with your enjoyment of the game, please contact an usher. Please treat our ushers with courtesy and respect; by enforcing the rules, they are making the ballpark a safer and more comfortable environment for all our guests.

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 Web Site
All the latest Cyclones news and information is available at www.brooklyncyclones.com, the team's official web site. Brooklyncyclones.com is also a fun and easy way to shop for tickets and a complete selection of Brooklyn merchandise.

Webcasts
All regular season games can be heard on Kingsborough Community College Radio (WKRB 90.9 FM).  All broadcasts can also be heard live though the Internet, via the team's webcast by clicking on the appropriate link.

Wheelchair Seating
The Stadium is completely wheelchair accessible. Wheelchair patrons should enter through the Main Lobby, and then take either the tunnel to the Field Level, or the elevator to the Concourse Level, Luxury Suites, and Party Deck. To inquire about Wheelchair Seating, please call the Ticket Office at 718-449-8497.

Will Call Window
Will Call orders are tickets left by the Club, tickets purchased via mail, phone, or Internet after the mailing deadline, and tickets left by a third party. To pick up any of these tickets, go to the Will Call Window, one and a half hours before game time. Fans must show proper photo identification to pick up tickets. Will call orders must be left under the name of the person who will pick them up.

Stop N Shop
1800 Got Junk
BKLYN Family Dental Care